Effective date: 2 November 2022
Last updated: 2 November 2026
1. Introduction
Eqynox Holding (“Eqynox”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information of visitors, customers, prospective customers, business partners and other individuals who interact with our website and services.
This Privacy Policy explains how we collect, use, store, protect and, where necessary, share personal information when you visit our website, submit an enquiry or communicate with us.
We process personal information in accordance with applicable privacy and data protection laws, including South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA).
By using our website, you acknowledge that you have read this Privacy Policy.
2. Who we are
Eqynox Holding is a diversified business group operating across multiple business divisions, including:
- Nexus Technology
- Hospitality & Travel
- Cleaning Services
- Property Management
- Logistics
- Education & Academy
- Fashion, Beauty & Electronics
Our website allows visitors to learn about our business divisions, explore our services and submit enquiries.
Website: https://eqynoxholding.com
Privacy and general enquiries: contact@eqynoxholding.com
Contact number: +27 (0) 71 359 9995
Location: Cape Town, South Africa
For the purposes of POPIA, the responsible legal entity operating the website acts as the responsible party in relation to personal information processed through it.
3. Personal Information We Collect
We only seek to collect personal information that is reasonably necessary for our business activities and the purposes explained in this policy.
Depending on how you interact with us, we may collect:
Information you provide directly
- Full name
- Email address
- Contact telephone number
- Business or organisation name, where applicable
- The Eqynox division or service you are enquiring about
- Your enquiry, requirements or message
- Preferred dates, location, budget or other project details you choose to provide
Technical and website information
When you visit our website, certain technical information may be processed automatically, depending on the website services and security tools in use. This may include:
- IP address
- Browser type and version
- Device and operating system information
- Pages visited and approximate access times
- Basic website usage and diagnostic information
Please avoid submitting sensitive personal information through general website enquiry forms unless it is genuinely necessary for your enquiry.
4. How We Use Your Information
We may use the personal information we collect to:
- Respond to enquiries and requests.
- Provide information about our services and business divisions.
- Prepare quotations, proposals or service recommendations.
- Contact you to clarify your requirements.
- Arrange consultations, bookings or service discussions where applicable.
- Manage customer and business relationships.
- Maintain internal enquiry and communication records.
- Protect our website against spam, fraud, unauthorised access and other security threats.
- Improve our website, services and customer experience.
- Meet applicable legal and regulatory obligations.
We will not use your personal information for unrelated purposes without an appropriate legal basis or, where required, your consent.
5. Enquiries and Communication
When you submit an enquiry through our website, the information you provide may be stored in our website administration system and sent to our business email account for review.
An authorised Eqynox representative may use your contact details to respond to your enquiry, request additional information or discuss a possible service or business opportunity.
Submitting an enquiry does not automatically subscribe you to marketing communications, create a contractual relationship or require you to purchase a service.
You may ask us to stop contacting you about a non-essential enquiry at any time.
6. Sharing of Personal Information
Eqynox does not sell or rent personal information to third parties.
We may share limited personal information where reasonably necessary with:
- Website hosting providers: to host, operate and maintain our website.
- Email and communication providers: to receive, send and manage business correspondence.
- Website security providers: to detect spam, prevent unauthorised access and protect website operations.
- Professional service providers: where their assistance is necessary for legitimate business, legal or compliance purposes.
- Regulatory or law enforcement authorities: where disclosure is required or authorised by law.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and security obligations apply.
We do not authorise third parties to use your personal information for their own unrelated marketing purposes.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to support its functionality, security and performance.
Cookies are small text files stored on your device when you visit a website.
Depending on the features in use, cookies may be used to:
- Support essential website functionality.
- Maintain secure administrative sessions.
- Remember certain website preferences.
- Assist with website performance and security.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect how parts of the website function.
Third-party services embedded in or connected to our website may also use their own cookies or tracking technologies, subject to their respective privacy policies.
8. Third-Party Websites and Embedded Content
Our website may contain links to external websites, social media platforms or third-party services.
If we include embedded content, such as videos, maps or social media content, the relevant third-party provider may collect information about your interaction with that content.
Eqynox does not control the privacy practices, security or content of external websites. We encourage visitors to review the privacy policies of those providers before sharing personal information with them.
Visiting an external website is subject to that website’s own terms and privacy practices.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain relevant business records, resolve disputes, protect our legitimate interests or comply with legal obligations.
Enquiry information may be retained for a reasonable period to manage follow-up communication, assess business opportunities and maintain appropriate records.
Where personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal requirements.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
These measures may include:
- Website security and access controls.
- Password-protected administrative accounts.
- Security updates and maintenance.
- Restricted access to enquiry information.
- Appropriate handling of business correspondence.
Although we take reasonable precautions, no website, electronic communication or storage system can be guaranteed to be completely secure.
You should avoid sending confidential or highly sensitive information through ordinary website forms or unsecured email.
11. Your Rights Under POPIA
Subject to applicable legal conditions and limitations, you may have the right to:
- Request confirmation of whether we hold your personal information.
- Request access to personal information we hold about you.
- Ask us to correct or update inaccurate or incomplete information.
- Request deletion or destruction of personal information where legally permissible.
- Object to certain forms of processing where POPIA allows.
- Withdraw consent where processing is based on your consent.
- Object to the use of your personal information for direct marketing.
- Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, contact us using the details in Section 15.
We may need to verify your identity before responding to a request. Certain information may need to be retained where required by law or where another lawful basis for retention applies.
12. Direct Marketing
Eqynox may occasionally wish to communicate information about its services, business activities, updates or opportunities.
We will only send direct marketing communications where permitted by applicable law and, where required, after obtaining your consent.
You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.
Submitting a general enquiry does not automatically mean that you have agreed to receive ongoing marketing communications.
13. Children’s Privacy
Our website and services are not intended to knowingly collect personal information from children without the appropriate consent or authorisation required by applicable law.
Where personal information relating to a child is required for a legitimate service or educational activity, we will take appropriate steps to ensure that the necessary legal requirements and safeguards are followed.
If you believe that a child has provided personal information to us without the required authorisation, please contact us.
14. Changes to This Privacy Policy
Eqynox may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, legal requirements or data protection practices.
Any changes will be published on this page, together with an updated revision date.
We encourage visitors to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights or have a concern about how your personal information is handled, please contact us:
Eqynox Holding
Cape Town, South Africa
Email: contact@eqynoxholding.com
Website: https://eqynoxholding.com
We will review and respond to privacy-related requests within the timeframes required by applicable law.
16. Complaints to the Information Regulator
If you are dissatisfied with how Eqynox has handled your personal information, you may raise the matter with us first.
You also have the right to lodge a complaint with the Information Regulator of South Africa, which oversees compliance with POPIA.
Website: https://inforegulator.org.za/
Eqynox Holding
One Vision. Multiple Solutions.